Bookings & Cancellation Policy

1. Overview

This website is operated by Zuanna. Throughout the site, the terms “we,” “us,” and “our” refer to Zuanna.

Zuanna offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, purchasing something from us, or booking services through our third-party platform (Fresha), you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.

If you do not agree to these Terms of Service, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in the use of the Service.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

5. Modifications to the Service and Prices

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Products and Services

Certain products or services may be available exclusively online through the website or through external booking systems (such as Fresha). These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.

We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

7. Third-Party Tools and Links

We may provide you with access to third-party tools (such as Fresha for bookings) over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.

Certain content, products, and services available via our website may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites.

8. User Comments, Feedback, and Other Submissions

If you send certain submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, postal mail, or otherwise, you agree that we may edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are under no obligation to maintain any comments in confidence or to respond to any comments.

9. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

10. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

11. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose.

• To solicit others to perform or participate in unlawful acts.

• To violate any international, federal, or local regulations or laws.

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall [Insert Business Name], our directors, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Zuanna and our partners, affiliates, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service.

14. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, the unenforceable portion shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

15. Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

16. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms and any policies posted by us constitute the entire agreement between you and us governing your use of the Service.

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.